Velix Chat

Draft for review. This text is not final and is not yet in effect.

Terms of service

Last updated: 21 October 2026

These terms apply to merchants who install and use the Velix Chat Shopify app ("the app"), provided by Israr Ul Haq, trading as Velix Apps, Mardan, Pakistan ("we"). By installing or using the app you agree to them. Shopify's own terms also apply to your use of Shopify and of apps from the Shopify App Store.

1. The service

Velix Chat adds an AI chat assistant to your online store. It answers shopper questions using your store's data, can show products and add them to the cart, can look up orders, and lets your team take over conversations from the app's Inbox. Features depend on your plan and settings.

2. AI replies

Replies are written by an AI model from your store's data and settings. They can be wrong or incomplete. You are responsible for the information in your store (products, prices, policies, the notes and rules you add) and for reviewing how the assistant answers. The assistant does not create discount codes (that feature is switched off for every store) and does not change or cancel orders.

3. Plans and billing

Paid plans are billed by Shopify through your Shopify invoice. You can change or cancel your plan in the app at any time; Shopify handles proration and refunds under its billing rules. Plan limits (for example, the number of AI replies per month) are shown in the app.

4. Your responsibilities

  • Tell your shoppers about the chat in your store's privacy policy, including that messages are processed by an AI provider.
  • Use the app lawfully and don't use it to send spam, mislead shoppers or collect payment details in the chat.
  • Keep your Shopify account and staff access secure.
  • Don't try to break, overload, reverse engineer or get around the app's limits or security.

5. Your data

You keep all rights to your store data and conversations. We use them only to provide the app, as described in our privacy policy. When you uninstall the app, your store's data is deleted after Shopify's 48-hour period; copies in backups expire within 14 days.

6. Availability and changes

We work to keep the app available but don't guarantee it will be uninterrupted or error free. We may change or remove features; we will tell you in the app or by email before a change that materially reduces what your plan includes.

7. Suspension and ending

You can stop using the app at any time by uninstalling it. We may suspend or end access if these terms are seriously breached or if needed to protect shoppers, merchants or the service.

8. Liability

To the extent the law allows: our total liability for all claims relating to the app is limited to the fees you paid us for the app in the 12 months before the event giving rise to the claim; and we are not liable for indirect or consequential losses, including lost profits, revenue, sales, data or goodwill. Nothing in these terms limits liability that cannot be limited by law.

9. Governing law

These terms are governed by the laws of Pakistan, and disputes go to the courts of Pakistan. This doesn't take away any rights you have under the mandatory laws of the country where you are based.

10. Changes to these terms

We may update these terms. We will change the date at the top and tell you in the app or by email about important changes.

11. Contact

Email support@velixchat.ai.