Agent instructions
Set the tone and boundaries of answers.
Steps
- In Velix Chat → AI Agent, find Instructions.
- Write clear, specific guidance about tone, common questions, and when to hand over to your team.
- Avoid instructions that contradict your actual shipping, returns, or product details.
- Save and run a few test conversations.
Need more help? Contact support.
Still need help?
Email support@velixchat.ai — we usually reply within 1 business day.