Replying to shoppers
Respond to a live conversation.
Steps
- Open Velix Chat → Inbox from your Shopify admin.
- Select the shopper’s conversation to review the previous messages.
- Type your response in the reply area.
- Send it and confirm the message appears in the conversation.
Need more help? Contact support.
Still need help?
Email support@velixchat.ai — we usually reply within 1 business day.