What the assistant learns from your store
Understand the information behind AI answers.
Steps
- Velix Chat uses available Shopify product information, store policies, pages, and shipping settings as its source material.
- It can also use merchant-provided notes and agent instructions.
- Keep your product details and policies accurate in Shopify so answers stay useful.
- Test a few representative questions after meaningful store updates.
Need more help? Contact support.
Still need help?
Email support@velixchat.ai — we usually reply within 1 business day.