Assistant capabilities
See what the assistant can do.
What you can do
- Product discovery: answers questions about products and can show product cards with add to cart.
- Order lookup: helps shoppers check order status using your store’s order information.
- Store questions: uses products, pages, policies, shipping settings, and notes.
- Human handover: routes a shopper to your team when they ask for a person.
- Inventory awareness: recognizes sold-out items instead of treating them as products you do not carry.
Need more help? Contact support.
Still need help?
Email support@velixchat.ai — we usually reply within 1 business day.