Inbox notifications
Know when a shopper needs a human.
Steps
- Open the notification settings in Velix Chat.
- Review which handover or Inbox events can notify your team.
- Choose the available notification options that fit your workflow.
- Send a test handover request and confirm your team sees it.
Need more help? Contact support.
Still need help?
Email support@velixchat.ai — we usually reply within 1 business day.